• ABOUT US
    公司簡介

  • 公司簡介

     

    網際智慧股份有限公司(IQ Technology Inc.),原名花旗資訊股份有限公司,致力發展中文人工智慧語意理解應用軟體與服務,目前主力發展企業用AI助理服務,包含各種針對企業局部任務的AI助理及AI助理大腦服務平台,是台灣在深度自然語言理解(NLU; Natural Language Understanding)知名的企業AI助理產品團隊。

     

    網際智慧過去曾發展運用人工智慧語意理解技術的不同類型商用軟體,也歷經台灣1997年套裝軟體、2000年入口網站、2006年華語學習、2013智能硬件App、2014年智慧客服等時期,擁有豐富的產業經驗並分別開枝落葉,包含:

    1. IQChinese Corp智慧華語公司(2006年獨立),發展海外華語學習事業,於2010年被聯合報收購;
    2. IQ Service International Corp網智服務國際股份有限公司(2014年獨立),發展智慧型客戶服務解決方案;
    3. IQQI輸入法,2010年起發展跨平台、全球市場的智慧終端裝置的輸入法,被全球知名輸入法公司Kika Keyboad收購(2016年)。

    願景

    發展創新及實用的AI 智能技術與服務,成為個人及企業管理最佳 AI 助理服務品牌

  • 主要業務

    一、AI助理(AI對話機器人)

    1. 企業AI助理:
      用戶可以自然語言口語方式與AI助理/聊天機器人溝通,支持多輪對話,載具可為Web, App, Line, Facebook Messenger, 智能音箱, 實體機器人...
      - 時間預約機器人
      - 客戶服務機器人
      - 請假查詢機器人
      - 火車/高鐵查詢機器人(火車來了沒
      - 航班訂位訂票機器人
      - 天氣查詢機器人
      - 股價查詢機器人
      - 智能音箱語音機器人
      - 對話大腦服務平台 (Brain Builder)
       
    2. Conversational UI 對話顧問服務:
      包含AI助理/聊天機器人需求分析、知識採集、交互企劃與設計、語意分析及標注、應用服務串接程式設計、Skill建立等。
       

    二、智慧輸入(內容發送工具)

    1. 自然輸入法
      網際智慧自公司成立即投入發展自然輸入法,是全球最聰明的注音輸入 法,改字率可低於1%,台灣有200萬用戶。自然輸入法多年來一直是台灣最暢銷的中文輸入法之一,曾獲得傑出資訊產品獎、金學獎、海華獎、教育部長頒獎表揚、法務部長頒獎表揚等,也榮獲2009、2010 PCDIY! 網友票選品牌大賞工具軟體類。
       
    2. 追音輸入法:
      針對法院或法律人需求開發,運用自然輸入法語意核心客製化開發之專用注音輸入法,中文輸入速度可以迅速提升到每分鐘100字以上,適合筆錄書記使用,目前普遍推廣於法院使用。
       
    3. 其他輸入法:
      為政府或企業量身訂做之輸入法,例如針對大字庫、特殊造字、特殊輸入邏輯、特殊輸入平台,案例包含主計處全字庫輸入法、金資輸入法...等。

     

    三、智慧語音(語音應用平台)

    1. TTS語音引擎
      網際智慧除了自己發展的中文TTS(Text-to-speech)文字轉語音技術,也代理世界知名的語音技術軟體,包含VoiceText/HOYA語音引擎及SDK,可以 中、英、日、韓、西、法、泰等多國語言,適用環境廣泛,從嵌入系統、智慧終端,到電話語音系統、大型雲端伺服器系統等。語音技術應用廣泛,普遍應用於電話、導航、機器人、輔具、智慧終端裝置,亦可應用於出版、學習、數位內容等相關產業。
       
    2. 中文譯音系統
      網際智慧有非常專業的技術,可將中文轉譯成為注音、漢語拼音、通用拼音、Wade-Gilos韋傑士羅馬拼音(威托瑪羅馬拼音)、國音二式、耶魯拼音等;另提供專業進階技術,可處理大量中文的一字多音、姓氏轉譯、地址景點、公司名的大量轉譯。

     

  • 發展歷史

    2016-Now 語音AI時期

    網際智慧自1999年起發展的IQ電腦人智慧問答系統,經過17年進化為Hybrid語意理解服務,結合 Principle-based語意理解及機器學習,發展 ibo.ai 企業AI助理服務。

     

    2009-2016 智能硬件App時期

    2008年,網際智慧受硬體廠商邀請開發適合嵌入系統使用的多國語言輸入法,取名為IQQI Keyboard,支援智慧手機、平版電腦、電子書閱讀器、汽車導航、飛機娛樂系統、智慧電視等等,支援全球60以上語言,配合硬體廠商出貨推展至全球,也在Google Play及App Store發佈版本推展全球。IQQI智能輸入法於2016年被全球最大的第三方輸入法公司Kika Tech收購,成為Kika Keyboard旗下的輸入法。

     

    2002-2014 智慧客服時期

    2001年起,網際智慧針對企業客戶服務及政府便民服務需求,投入智慧型客戶服務軟體系統開發,包含IQ-Support智慧型服務管理平台IQ-KB知識庫系統等,至2014年已經發展出第五代的智慧型客戶服務系統及解決方案。在網際網路及智慧行動裝置發展普及下,智慧型客服的需求日益增加,為了更快速因應市場需要,2014年成立網智服務國際股份有限公司(IQ Service International Corp),針對B2B市場提供智慧客服解決方案服務。

     

    2002-2010 華語學習時期

    2001年因網路泡沫化衝擊,轉向發展華語學習或語音應用相關軟體,推出自然輸入法華語教學加強版正體字標音大師e-Pen華語教學光碟DTB華語教材製作工具聽打第一名文字MP3說文點字(點字書製作軟體)TTS文字轉語音軟體、IQ-Alert緊急通報系統等軟體。其中華語學習相關軟體陸續獲得海內外大量學習中文用戶使用,有鑑於全球華語學習市場之發展,2006年網際智慧於美國成立IQChinese智慧華語公司,整合網際智慧原有產品與技術,結合適合海外學習的教材內容,陸續推出IQChinese Go 100~800教材IQChinese Pinyin教材IQChinese RunIQChinese QuizIQChinese Reader等軟體。IQChinese於2010年被聯合報集團收購成為聯合報教育事業部旗下的單位。

     

    1999-2003 入口網站時期

    隨著網際網路蓬勃發展,1999年網際智慧投入大量資源發展網路智慧型代理人及人工智慧問答技術。2000年1月,基於21世紀數位經濟快速發展,網際網路與人工智慧將扮演重要角色,公司更名為網際智慧股份有限公司,全力發展網際網路人工智慧問答服務系統,推出IQ電腦人,相當iPhone Siri背後的人工智慧精靈,當時獲得台灣及中國大陸兩岸20餘公司或入口網站合作(例如寶來證券等),2000年網路泡沫化後,相關技術轉而投入智慧型客戶服務系統開發(請參考2002-2014 智慧客服時期)。

     

    1995-1999 套裝軟體時期

    1995年因發展人工智慧自然輸入法而成立,於1997年與成立於1992年專精於3D/VR虛擬實境、系統整合的英德利系統整合股份有限公司合併,陸續推出自然輸入法專業版自然新注音網頁針孔攝影機真情快遞漫畫e族卡立得IDAS剪刀手影像文件掃瞄與檢索系統 ,又成立花旗科技股份有限公司推展軟體與影音光碟之出租加盟業務。

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    Privacy Policy
     
    This Privacy Policy applies to information that IQ TECHNOLOGY INC. (“IQT,” “our,” “we” or “us”) collects through www.iq-t.com, www.ibo.ai, the Going IME series products, the ibo.ai Chatbot series products, the ibo.ai online natural language processing services and all other websites, products, applications (both mobile and desktop), services and content provided by IQT (collectively, the “Services”). 
     
    IQT reserves the right to revise and update this policy from time to time. All changes are effective immediately when we post them and apply to te Services thereafter. If you are a registered User, we will usually notify you of any changes via email and/or by asking you to review the changes to this Privacy Policy or our Standard Terms & Conditions the next time you log in to the Services. Your continued use of the Services after the time the changes are communicated will indicate your acceptance of those revised changes, so please check the policy periodically for updates.
     
    The current version of this Privacy Policy is accessible at our website: http://it.iq-t.com/privacy.htm
    Last modified: October 11, 2018
     
    1.Introduction
    This Privacy Policy explains how IQT will process and safeguard your personal information, and the rights and choices you have with respect to your personal information. 
     
    We believe your privacy is important. To fulfill our commitment to respecting and protecting your privacy, we will adhere to the following principles:
     
    (1)   We will inform you of the personal information that will be collected, and, where appropriate seek your consent to collect, process, use, or disclose your personal information.
    (2)   We will identify the purposes for which we will collect and further process your personal information.
    (3)   We will only collect information that is necessary to carry out the identified purposes of use.
    (4)   We will use or disclose your personal information only for the purposes for which it has been collected, except with your consent, or as required or permitted by applicable law, and we will retain your information only as long as necessary to fulfill those purposes.
    (5)   We will endeavor to ensure that your personal information is accurate, complete, and up-to-date.
    (6)   We will implement appropriate technical and organizational measures to protect your personal information.
    (7)   We will make our policies and practices for the handling of your personal information as transparent as is reasonably possible.
    (8)   You will have access to your personal information and will be able to correct your personal information as appropriate in accordance with your rights under applicable law.
    (9)   We will be accountable to you.  We are interested in hearing your opinion regarding our compliance with these principles, this Privacy Policy, and applicable laws.
     
     
    2. What Kinds of Information do we Collect?
    When you use the Services we use the following methods to access your information to provide the Services to you and optimize our security to protect your account and personal information. Because the needs and choices of each IQT product or service may vary, we will only collect partial information that is necessary based on the Services you use.
     
    2.1 Information Provided by Users
    (1)   Your account information. You may provide your name, email or telephone number to create a IQT account or log into the Services through a  third-party account (e.g., Google, LINE, Facebook, etc.). Please note that we do not collect third-party password. It is necessary to provide one of the information above, in order to create an account and use the Services.
    (2)   Customer Support. You can provide us with information about your use of the Services, including your products or Services information and how to contact you, so that we can provide customer support. For example, you can use the “user feedback” feature or send an email that contains information about our Services performance and other issues.
    (3)   Usage by the user. We collect user information about your activity in our Services, such as: features used; operations performed; and time, frequency, and duration of users' activities. For example, we collect the time the user connected to our Services and the time of the last connection, as well as the operations of accounts, settings, the content in sending or receiving messages, and other functions in our Services. We also collect relevant parameters for the Services setup by users.
    (4)   Billing information. If you shop on our Services, we will collect the necessary billing information such as buyer’s name, buyer’s ID, and billing address, etc. However, we will not collect payment information such as credit card number.
    2.2 Device information
    (1)   When you use Services, we may obtain and maintain certain electronic identification or log data that is automatically provided by your device such as: device type, operating system, IP address, browser information including type and language settings, device identifier, advertising identifier, mobile application identifier, cookies, or web beacons (described as below).
    •       Cookies: Cookies are small text files that are sent to or accessed from your web browser or your computer’s hard drive. A cookie typically contains the name of the domain (internet location) from which the cookie originated, the “lifetime” of the cookie (i.e., when it expires) and a randomly generated unique number or similar identifier. A cookie also may contain information about your computer, such as user settings, browsing history and activities conducted while using the Services.
    •       Web Beacons: A web beacon (also called a pixel tag or clear GIF) is computer code that communicates information from your device to a server.  Some of IQT’s content and emails may contain embedded web beacons that allow a server to read certain types of information from your Device, allow us to count the number of people who have viewed content, to know when you opened an email message and the IP address of your Device.  Web beacons help IQT develop statistical information to provide better and more personalized content.
    (2)   This information is necessary as part of our ongoing efforts to detect and deter unauthorized or fraudulent use of, or abuse of, Services, as well as to provide you with customized options, and optimize the Service for your device.   
    (3)   Also, please note that a third party advertising identifier may be associated with your Account through our internal identifier. IQT uses analytics services, such as Google Analytics, to collect Other Information.  Generally analytics services do not identify individual users.  Google analytics services allow you to opt out of data collection.  For example, to learn more about Google Analytics practices and to opt out, visit https://www.google.com/settings/ads or by downloading the Google Analytics opt-out browser add-on at https://tools.google.com/dlpage/gaoptout.
     
    2.3 Third-Party Information
    (1)   The Services may provide access to external, third-party services and IQT cannot obtain the information you generate when using such third-party services. However, if you have expressly consented to the third party obtaining your geographic location or voice commands, etc., the third party will obtain the terminal geographic location information or voice recording interface through your device, and both IQT and the third party will be able to obtain your geographic information, location information, or voice recording information. This is sensitive information and refusing to provide this information will prevent you from using the above third-party services normally, but it will not affect your use of other IQT functions normally.
    (2)   IQT does not actively obtain your personal information from third parties. If future business development requires indirect access to your personal information from a third party, we will obtain your consent before sharing it. If personal information processing activities required by IQT in the future exceed the scope of your original consent to provide personal information to third parties, we will obtain your consent before sharing it. Ways to obtain your consent includes but is not limited to, updating IQT's privacy policy and obtaining your consent for authorization through the functions related to it.
     
     
    3. How Do We Use This Information?
    We use all the information we have to help us operate, provide, improve, understand, customize, support, and market the Services.
    (1)   Our Services: We operate and provide the Services, including providing customer support and improving, repairing, and customizing the Services. We understand how people use the Services and analyze and use the information we have to evaluate and improve the Services. Furthermore, we research, develop, test new services and features, and perform troubleshooting activities. We also use your information to respond to you when you contact us. We use cookies to operate, provide, improve, understand, and customize the Services. At your request, we will try to provide your personal data for free within one month.
    (2)   Security and privacy: We verify accounts and activities and ensure that the Services are used legally by investigating suspicious activities or violations of our terms. This promotes the security and privacy of the Services.
    (3)   Communication about the Services: We will communicate with you about the Services and features and let you know about our terms and policies and other important updates. We may provide you with the marketing of the Services and promote other marketing events of our company.
    (4)   Advertising and business information: We may advertise IQT and third-party products based on the Services or products you have installed, accessed, used, and purchased. You may receive marketing information that may contain content that may be of interest to you. As we do not want to spam you, you can manage these communications. We will respect your choices.
     
     
    4. Children’ Privacy
    The Services are intended for a general audience and are not directed to or intended for use by minors.  Consistent with the requirements of applicable law, if we learn that we have received any information directly from a minor without his or her parent’s verified consent, we will use that information only to respond directly to that child (or his or her parent or legal guardian) to inform the minor that he or she cannot use the Services and subsequently will delete that information.
     
    If you are a minor under the age of 16 (according to the legal requirements of EU member states, the minimum must not be less than 13 years old), you must obtain written consent from your parent or legal guardian before using this product and its relevant services. This product and the relevant services will protect the personal information of minors in accordance with the relevant EU laws and regulations.
     
    US California Minors:  While the Service is not intended for anyone under the age of 18, if you are a US California resident who is under age 18 and you are unable to remove publicly-available content that you have submitted to us, you may request removal by contacting us at: services@iq-t.com.  When requesting removal, you must be specific about the information you want removed and provide us with specific information, such as the URL for each page where the information was entered, so that we can find it.  We are not required to remove any content or information that:
    (1)   federal or state law requires us or a third party to maintain;
    (2)   was not posted by you;
    (3)   is anonymized so that you cannot be identified;
    (4)   you don’t follow our instructions for removing or requesting removal; or
    (5)   you received compensation or other consideration for providing the Content or information. 
     
    Removal of your content or information from the Service does not ensure complete or comprehensive removal of that content or information from our systems or the systems of our service providers. We are not required to delete the content or information posted by you; our obligations under California law are satisfied so long as we anonymize the content or information or render it invisible to other users and the public.
    
    5. How is This Information Shared?
    (1)   Third-party providers: We work with third-party providers to help us operate, provide, improve, understand, customize, support, and market the Services. When we share information with third-party providers, we ask them to use your information in accordance with our instructions and terms or with your explicit permission.
    (2)   Third-party services: When you use third-party services that integrate with the Services, they may receive information about what you have shared with them. For example, if you use Google Cloud Platform or Alexa Smart Voice Services integrated with the Services, they will receive information about what you have shared with them. If you interact with third-party services through the Services, you may provide information directly to such third parties. Please note that when you use third party services, their own terms and privacy policies will apply to your use of these services.
     
    6. How Can You Manage or Delete Information About You?
    We provide users with the ability to manage, change, limit, or delete their data.
    We store the data until we no longer need it to provide services and IQT product or until the user's account is deleted, depending on which comes first. This requires specific analysis of the situation and depends on the nature of the data, the reasons for collecting and processing the data, and the related legal or operational retention needs.
    (1)   Changing your email, nickname, and more: You can change your email address, nickname, and other content that we provide to change functions through the IQT product related account management functions.
    (2)   Deleting your IQT account: You can send us a written request via email services@iq-t.com to delete your IQT account at any time (including if you want to withdraw your consent to use your information for us). When you delete your IQT account, we will delete or anonymize the information associated with your account on our server..
    (3)   California Shine the Light Law: US California Civil Code Section 1798.83 permits users who are California residents to obtain from us once a year, free of charge, a list of third parties to whom we have disclosed personal information (if any) for direct marketing purposes in the preceding calendar year.  If you are a California resident and you wish to make such a request, please send an e-mail with “California Privacy Rights” in the subject line to services@iq-t.com.
    
    
    7. Security of Personal Data
    IQT takes precautions intended to help protect information that we process but no system or electronic data transmission is completely secure.  Any transmission of your Personal Data is at your own risk and we expect that you will use appropriate security measures to protect your Personal Data.
     
    You are responsible for maintaining the security of your account credentials for the Services. IQT will treat access to the Services through your account credentials as authorized by you.  Unauthorized access to password-protected or secure areas is prohibited and may lead to criminal prosecution.  We may suspend your use of all or part of the Services without notice if we suspect or detect any breach of security.  If you believe that information you provided to us is no longer secure, please notify us immediately using the contact information provided below.
     
    If we become aware of a breach that affects the security of your Personal Data, we will provide you with notice as required by applicable law. To the extent permitted by applicable law, IQT will provide any such notice that IQT must provide to you at your account’s email address. By using the Services, you agree to accept notice electronically.
     
    We retain Personal Data in identifiable form only for as long as necessary to fulfill the purposes for which the Personal Data was provided to IQT or, if longer to comply with law legal obligations, to resolve disputes, to enforce agreements and similar essential purposes.
     
    8. How Do We Respond to Legal Requests or Prevent Harm?
    If there are good reasons to believe that the law requires us to do so, we may visit, retain, and share your information as required by law (such as a search warrant, court order, or subpoena). This may include legal requirements from jurisdictions, provided we are satisfied that the response is required by law in that jurisdiction, affects the users in that jurisdiction, and complies with internationally recognized standards. We may also access, retain, and share information for the following purposes: We have good reason to believe that it is necessary to identify, prevent, and respond to fraud or other illegal activities; to protect ourselves, you, and/or others (including as part of an investigation), or to prevent death and/or imminent personal injury.
    We regularly review our products and the Services for compliance with the Privacy Policy. After we receive a formal written complaint, we will contact the complainant to handle the follow-up. We will work with the appropriate authorities (including the local data protection authority) to resolve any complaints about the transfer of personal data that cannot be directly resolved by us.
     
    
    9. How Will We Notify You of Changes to This Policy?
    We will notify you before we amend this policy so that you can review and comment on the revised policy before continuing to use the Services.
     
     
    10. How Do Our Services Operate
    IQT may share information within its own company or with third parties to achieve the purposes described in this policy. For example, to achieve the purposes described in this policy, information collected in the European Economic Area ("EEA") may be transferred to countries or regions outside the EEA. In order to legally transfer data from the EEA to other countries or regions, we will follow the terms of the standard contract approved by the European Commission, adopt other measures prescribed by EU law, and will obtain your consent.
    If you have any questions or concerns, you can contact us using the information provided below.
     
    11. How Can You Contact IQT with Questions?
    If you have any questions or concerns, you can email us at: services@iq-t.com
     
    If you contact us, we may keep a record of that correspondence and never share information we receive from you via email unless:
    (1)   we have your permission to share that information; or
    (2)   we have given you prior notice that the information will be shared, and with whom; or
    (3)   that information is aggregate information or other information that does not identify you.
    Occasionally, we may need to email you. We may need to send you administrative information, tell you something important about your account or changes to the Services, or update you on new policies. These administrative communications are considered part of the Services, which you may not be able to opt-out from receiving. Note that we will never email you to ask for your password or other Account information; if you receive such an email, contact us so we can investigate and take any appropriate action.
     
     
    Definitions
    Here are some definitions of capitalized words we use in this Privacy Policy:
    (1)   “Content” means any information, text, audios, graphics, photographs, images, illustrations, logos, tools, written posts, executable files, scripts, software, interactive features, creative expression, data or other information materials generated, provided, uploaded, downloaded, appearing or otherwise accessible on or through IQT.
    (2)   “User” means any person or entity using a IQT products or the Services.
    (3)   “You” means you, whether you are a person or someone acting on behalf of an entity you are authorized to represent, and whether you are a registered user or not.
     
    2018 IQT Privacy Policy